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Do you have experience dealing with 'difficult' patients?

The FCP role has many challenges, including dealing with patients who may be unpleasant, unwilling to engage or have strong demands. 

Think of your previous experiences of dealing with patients like this. Consider things like:

  • Remain calm and professional

  • Listen carefully and show empathy

  • See things from their perspective 

  • Try to find common ground as a starting point

  • Work with the patient to find a solution

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